Returns

Return charges

The buyer is responsible for any return shipping cost. Returns are free when you come to our PIET Moodshop store in Ghent.

Will I get my money back?

As soon as we have received your return in good order, we will reimburse the amount you paid within 30 days. So don't forget to fill out your bank details on the return form.

Returning an item

You can return an item in our store in Ghent within fourteen days after delivery. Call us on +32(0)9 278 69 78 of send an e-mail to christophe@pietmoodshop.be to notify us of your return. We can only accept items that are in the original, undamaged packaging, along with all the accessories, the invoice and the return form. Discounted items can not be returned.

You can also return items within fourteen days after delivery to PIET Moodshop, 94, Sint-Pietersnieuwstraat, 9000 Ghent. Send us an e-mail at christophe@pietmoodshop.be or call +32(0)9 278 69 78 to notify us that you are returning the item. You must pay for shipping yourself when returning an item. After we have received your return, we will reimburse the amount paid within 30 days. We can only accept items in the original, undamaged packaging, along with all the accessories, the invoice and the return form. 

Exchanging purchases

Within fourteen days of delivery, you can exchange your order for free in our store in Ghent. Call +32(0)9 278 69 78  or send an e-mail to christophe@pietmoodshop.be first. We can only accept items that are in the original, undamaged packaging, along with all the accessories, the invoice and the return form. Discounted items can not be exchanged.

Should you wish to return your item online, then send the item to PIET Moodshop, 94, Sint-Pietersnieuwstraat, 9000 Ghent with Bpost within fourteen days of receipt. Send us an e-mail at christophe@pietmoodshop.be or call +32(0)9 278 69 78 to notify us that you are returning the item.

When you return an item to us with Bpost, you must pay the shipping cost yourself. The amount you paid will be reimbursed within 30 days when you return an item, after which you can place an order. We can only accept items in their original, undamaged packaging, with all the accessories, the invoice and the return form.

Contact information

Sint-Pietersnieuwstraat 94
9000 Gent
+32 (0)9 278 69 78
info@pietmoodshop.be

Opening hours
From monday until saterday
11u00 - 19u00

PIET Moodshop PIET Moodshop