There's nobody at home to receive the delivery
If you are not home when your order is delivered, GLS will leave a note. You can use this note to collect your order from the post office according to Bpost's instructions.
I did not receive my parcel
Parcels may be delayed as a result of public holidays or weekends. If the courier attempted to deliver your parcel and you were not home and you did not find a delivery note from Bpost in your mailbox, something may have gone wrong. Call us on +32(0)9 278 69 78 or send an e-mail to firstname.lastname@example.org.
I ordered an item but it is missing from my order.
Contact us within seven days of receipt of your order on +32(0)9 278 69 78 or send an e-mail email@example.com.
One of the items in my order is defective.
All our products undergo rigorous quality control before being shipped. Should there be a problem, then call us within seven days of receipt on +32(0)9 278 69 78 or send an e-mail to firstname.lastname@example.org.
Ordering an item
+32 (0)9 278 69 78
From monday until saterday
11u00 - 19u00