Delivery

There's nobody at home to receive the delivery

If you are not home when your order is delivered, GLS will leave a note. You can use this note to collect your order from the post office according to Bpost's instructions.

I did not receive my parcel

Parcels may be delayed as a result of public holidays or weekends. If the courier attempted to deliver your parcel and you were not home and you did not find a delivery note from Bpost in your mailbox, something may have gone wrong. Call us on +32(0)9 278 69 78 or send an e-mail to christophe@pietmoodshop.be.

I ordered an item but it is missing from my order.

Contact us within seven days of receipt of your order on +32(0)9 278 69 78 or send an e-mail tochristophe@pietmoodshop.be.

One of the items in my order is defective.

All our products undergo rigorous quality control before being shipped. Should there be a problem, then call us within seven days of receipt on +32(0)9 278 69 78 or send an e-mail to christophe@pietmoodshop.be.